Delete Your Account

This page explains how to ask CoreAxis Software Development & Solutions ("CoreAxis") to delete your account and data for the CoreAxis ePOS, DairyOne and CoreBiZ Android apps and the CoreAxis web app. All three apps use the same CoreAxis account, so one request covers the business on web and on every phone. See also our Privacy Policy.

1. Request deletion from the app

Only the business owner can ask to delete the whole business account. Staff and accountant users should ask their owner to remove their login, or write to us.

• CoreAxis ePOS (cloud.coreaxis.epos): open Settings → Account → Delete account / business, read what will be deleted, tick the confirmation box and tap Request account deletion.
• DairyOne (cloud.coreaxis.dairyone): open Settings → Account → Delete account / business, tick the confirmation box and tap Request account deletion.
• CoreBiZ: open More → Delete account. The owner's request covers the whole business; a staff user's request covers only their own login.

The app needs an internet connection to send the request. After sending, the app confirms that your request was received.

2. Request deletion without the app

If you no longer have the app, contact us from the email address registered on your CoreAxis account and tell us your business name:

Email: [email protected]
Phone/WhatsApp: +91 91131 07586 (Mon–Sat, 9:00 AM – 5:00 PM)

To protect your business, we confirm every request with the registered owner by email before anything is deleted.

3. What is deleted

• Your CoreAxis account and the logins of all owner, staff and accountant users of the business.
• All business data you entered: products and stock, customers and suppliers, sales, purchases, bills, milk collections, expenses, ledgers and accounting records, HR and payroll records.
• Attendance selfie photos and the location recorded at attendance check-in/check-out, uploaded logos, and registered devices.

Before deletion you can ask us for a full export of your data.

4. What is kept

Invoices and payment records for the CoreAxis subscription that we issued to you are kept for the period required by GST and tax law, and are then deleted. We may also keep a record of the deletion request itself.

Data stored on a phone (offline copies) stays on that phone until you sign out of or uninstall the app. Data on your own CoreAxis Local Server PC is under your control and is not deleted by us.

5. How long it takes

We acknowledge your request within 24 hours and complete the deletion within 30 days of confirming it with the owner. You can cancel by replying to our email before the deletion is done.

6. Customers of a business

If you are a customer of a shop or dairy that uses CoreAxis, your details belong to that business. Ask the business to delete them, or write to us and we will pass your request on.